Privacy policy
Last updated: 11 October 2026
HINERZ ("we", "us") respects your privacy. This policy explains what personal information we collect when you visit our website or place an order, how we use it, and your rights. We are the "controller" of your personal information under UK data protection law.
Who we are
HINERZ
Email: shaynireow6969@gmail.com
Phone: +44 7452 957266
Address: 114-94 Earlbank Avenue, Glasgow, Scotland G14 9DY, United Kingdom
Opening hours: Monday to Friday, 9:00 to 17:00 (UK time)
Information we collect
- Order information: name, delivery and billing address, email address, phone number and the items you order.
- Payment information: payments are processed securely by our payment providers. We do not see or store your full card details.
- Account and contact information: details you give us if you create an account, subscribe to emails or contact us.
- Technical information: IP address, device and browser type, pages viewed and how you reached our site, collected through cookies and similar technologies.
How we use your information, and why
| Purpose | Legal basis |
|---|---|
| To process and deliver your order, handle returns and refunds | Contract |
| To contact you about your order and respond to your enquiries | Contract / legitimate interests |
| To keep accounting and tax records | Legal obligation |
| To prevent fraud and keep our website secure | Legitimate interests |
| To improve our website and understand how it is used | Legitimate interests / consent (cookies) |
| To send marketing emails | Consent. You can unsubscribe at any time. |
Who we share it with
We only share information that is needed, with:
- Shopify, which hosts our online store.
- Payment providers, to take payment and prevent fraud.
- Delivery carriers, to deliver your parcel.
- Analytics, advertising and email service providers, where you have agreed to cookies or marketing.
- Professional advisers, authorities or courts where required by law.
We do not sell your personal information.
International transfers
Some of our service providers may be located outside the UK. Where this happens, we make sure appropriate safeguards are in place, such as UK-approved contract terms, so your information stays protected.
How long we keep it
We keep order and accounting records for 6 years, as required for tax purposes. Other information is kept only as long as needed for the purposes above, or until you ask us to delete it where the law allows.
Cookies
We use cookies to make the website work, remember your basket, and (with your consent) to measure traffic and show relevant ads. You can manage cookies through the banner on our site and through your browser settings.
Your rights
Under UK data protection law you can ask us to:
- give you a copy of your personal information;
- correct information that is wrong;
- delete your information, in certain cases;
- restrict or object to how we use it;
- transfer it to you or another provider;
- withdraw consent at any time, including for marketing.
To use any of these rights, email us at shaynireow6969@gmail.com. We will reply within one month.
Complaints
If you are unhappy with how we handle your information, please contact us first. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.
Security
We use appropriate technical and organisational measures to protect your information. No online service is completely secure, but we take care to reduce the risks.
Changes to this policy
We may update this policy from time to time. The latest version is always on this page, with the date above.
Contact us
HINERZ
Email: shaynireow6969@gmail.com
Phone: +44 7452 957266
Address: 114-94 Earlbank Avenue, Glasgow, Scotland G14 9DY, United Kingdom
Opening hours: Monday to Friday, 9:00 to 17:00 (UK time)