Free delivery across the UK 2-year warranty UK-based customer support
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Terms of service

Last updated: 11 October 2026

Welcome to HINERZ. These Terms of Service ("Terms") apply to your use of our website and to any order you place with us. By using our website or placing an order, you agree to these Terms. If you do not agree, please do not use our website.

About us

HINERZ
Email: shaynireow6969@gmail.com
Phone: +44 7452 957266
Address: 114-94 Earlbank Avenue, Glasgow, Scotland G14 9DY, United Kingdom
Opening hours: Monday to Friday, 9:00 to 17:00 (UK time)

Eligibility
You must be at least 18 years old, or have the consent of a parent or legal guardian, to place an order.

Products and information
We take care to make sure product descriptions, images, prices and availability are accurate. Occasionally mistakes happen. If we find an error in the price or description of a product you ordered, we will contact you and give you the option to confirm your order at the correct price or cancel it for a full refund.

We may update or discontinue products, and limit quantities available for purchase.

Orders and acceptance
When you place an order, you are making an offer to buy. We will send you an order confirmation email to show we have received it. A contract is formed when we dispatch your order and send you a shipping confirmation.

We may decline an order, for example because a product is unavailable, there is a pricing error, we suspect fraud, or the information provided is incomplete. If we decline an order after you have paid, we will refund you in full.

Prices and payment

  • All prices are in pounds sterling (GBP) and include VAT where it applies.
  • Delivery to UK addresses is free, as stated at checkout.
  • Payment is taken at checkout and must be completed before we dispatch your order.

Delivery
We deliver within the United Kingdom. Estimated delivery times are set out in our Shipping Policy. We will deliver your order within the estimated time, and in any case within 30 days of your order unless we agree a different date with you.

Ownership of the goods and the risk of loss or damage passes to you when the goods are delivered to you. If we are delayed by events outside our reasonable control, we will tell you as soon as we can.

Returns and refunds
You have the right to cancel and return your order. Please see our Returns and Refunds Policy for how this works.

Faulty goods and your legal rights
Goods we sell must be of satisfactory quality, fit for purpose, and as described. Nothing in these Terms affects your legal rights under the Consumer Rights Act 2015.

Using the website
You agree not to:

  • use the website for any unlawful purpose;
  • try to gain unauthorised access to our systems;
  • introduce viruses, malware or other harmful code;
  • interfere with the operation of the website.

Intellectual property
All content on this website, including text, graphics, logos, images and product descriptions, belongs to HINERZ or its licensors and is protected by intellectual property laws. You may not copy, reproduce, distribute or modify it without our written permission.

Our liability
We are responsible for losses you suffer that are a foreseeable result of our breaking these Terms or our failing to use reasonable care and skill. We are not responsible for losses that were not foreseeable, or for business losses (we only sell to consumers).

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot legally be limited or excluded.

Privacy
How we collect and use your personal information is explained in our Privacy Policy.

Third-party links
Our website may link to other websites. We do not control them and are not responsible for their content or practices.

Changes to these Terms
We may update these Terms from time to time. The Terms in force at the time you place your order apply to that order.

Governing law
These Terms are governed by the laws of England and Wales. If you live in England or Wales, you can bring legal proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland, you can bring proceedings in either your local courts or the courts of England and Wales.

Contact us
If you have any questions about these Terms, please contact us:

HINERZ
Email: shaynireow6969@gmail.com
Phone: +44 7452 957266
Address: 114-94 Earlbank Avenue, Glasgow, Scotland G14 9DY, United Kingdom
Opening hours: Monday to Friday, 9:00 to 17:00 (UK time)