Shipping policy
Last updated: 11 October 2026
Thank you for shopping with HINERZ. This policy explains how we ship orders, how long delivery takes and what to do if something goes wrong.
At a glance
- We deliver within the United Kingdom only
- Free delivery on all UK orders
- Estimated delivery: 6 to 18 business days from the day you order
- Tracking details are sent by email when your order is dispatched
Where we deliver
We currently deliver only within the United Kingdom. We do not offer international shipping at this time.
Delivery cost
Delivery is free on all UK orders. The price you see at checkout is the price you pay, with no extra shipping fees.
Processing and delivery times
| Stage | Estimated time |
|---|---|
| Order processing | 1 to 3 business days |
| Delivery after dispatch | 5 to 15 business days |
| Total estimated delivery | 6 to 18 business days |
Business days are Monday to Friday, excluding UK public holidays. Processing begins once your payment has been received and verified. Your items are hand-knitted by us and prepared for dispatch by our team. Orders with more than one item may arrive in separate parcels.
These are estimates, not guarantees. Delivery can be affected by carrier delays, weather and busy periods such as Christmas and sales events. We will always deliver within 30 days of your order unless we agree a different date with you.
Order confirmation and tracking
You will receive an email when we receive your order, and another when your order is dispatched. Where a tracking number is available, it is included in the dispatch email. Tracking updates can take up to 48 hours to appear after dispatch.
You can check on your order at any time on our Track your order page.
Incorrect delivery address
Please check your delivery address carefully before you pay. If you give us an incorrect or incomplete address and the parcel is returned to us, we will contact you to arrange redelivery, and we may ask you to cover the reasonable cost of sending it again.
Late or lost orders
If your order has not arrived within the estimated delivery time, please contact us with your order number and we will investigate with the carrier. If your order has not arrived within 30 days, you are entitled to a full refund or a replacement, as you prefer.
Damaged or incorrect orders
If your order arrives damaged or is not what you ordered, please contact us as soon as possible, ideally within 7 days of delivery, with your order number and photos of the item and packaging. We will arrange a replacement, repair or refund. Please see our Returns and Refunds Policy for more detail. This does not affect your legal rights under the Consumer Rights Act 2015.
Contact us
If you have any questions about shipping, please contact us:
HINERZ
Email: shaynireow6969@gmail.com
Phone: +44 7452 957266
Address: 114-94 Earlbank Avenue, Glasgow, Scotland G14 9DY, United Kingdom
Opening hours: Monday to Friday, 9:00 to 17:00 (UK time)